In accordance with the provisions of Article 6 III-1 of Law No. 2004-575 of June 21st 2004 on confidence in the digital economy, we inform you that this website www.mylogwod.com (hereinafter “the Site”) is the exclusive property of GCTC SAS: a simplified joint stock company with a capital of 2000 Euros, registered in the Trade and Companies Register 840 185 904 R.C.S. Nantes whose intra-community VAT number is FR17840185904 and whose registered office is located at 9 rue françois albert, 44200 NANTES (hereinafter “the GCTC Company”).
Director of Publication: Thibault COMTE
The Site is hosted by the company OVH located at 2 rue Kellermann – 59100 Roubaix – France.
GCTC has subscribed under “civil liability” insurance with AIG.
GCTC offers services related to training logbooks, sports programming and related products: clothing, etc.
GCTC operates the Site from which it offers its Customers, as a main service, Subscription services, for the purpose of receiving quarterly and/or monthly training monitoring logs OR sports programming. The receipt of the notebooks as part of the Subscriptions is accompanied by access to presentation videos and free digital content, these videos being produced by the company GCTC.
Access to and use of these Services are governed by these General Terms and Conditions, of which only the French version is authentic. Visitors, Subscribers and Customers have the option of saving and printing them.
In these General Terms and Conditions of Sale and Use (hereinafter referred to as “the General Terms and Conditions” or “GTC”), including Article 1 (Preamble) thereof, capitalized terms, whether used in the singular or plural according to the context of their use, shall have the following meaning:
2.1 “Subscription”: refers to the contract to which the Customer subscribes with GCTC in order to enable Them receive Products every 4, 3 or 1 month under the terms and conditions defined in these GTC and to benefit from certain Services.
GCTC offers three (3) subscription packages, namely:
● – A monthly subscription for a period of one (1) month, automatically renewable for an identical period (hereinafter referred to as “Monthly subscription”)
● – A quarterly subscription for a period of three (3) months, automatically renewable for an identical period (hereinafter referred to as “Quarterly Subscription”)
● – A four-month subscription for a period of four (4) months, automatically renewable for an identical period (hereinafter referred to as “Four-month subscription”)
2.2 “Customer(s)”: refers to any Subscriber placing an Order on the Site, for their personal needs or on behalf of a third party, under the terms and conditions of these GTC.
The Customer is necessarily, within the meaning of the Consumer Code:
● – A consumer: any natural person who acts for purposes that do not fall within the scope of his commercial, industrial, craft, liberal or agricultural activity or
● – A non-professional: any legal person who does not act for professional purposes.
● – A professional: any natural or legal person, public or private, acting for purposes relating to his commercial, industrial, craft, liberal or agricultural activity, including when acting in the name or on behalf of another professional
In the event that the Client wishes to make all or part of GCTC’s products and services available to a third party, he declares and guarantees that the said third party is of age and undertakes before GCTC that the said third party will respect the guidelines under these GTC;
2.3 “Order”: refers to the order(s) for the Product(s) or Subscription(s), including through a gift card, placed by the Customer with GCTC on the Site and in accordance with the terms set out in these GTC;
2.4 “Personal Account”: refers to the account created by the Subscriber on the Site and accessible by the Subscriber using his or her personal login and password;
2.5 “Personal Data”: refers to personal data allowing the Visitor, Subscriber and/or Client to be identified directly or indirectly when registering on the Site and creating a Personal Account (e. g. surname, first name, e-mail address, postal address, user name, IP address, means of payment, etc.);
2.6 “Subscriber(s)”: refers to any person who has created a Personal Account on the Website www.mylogwod.com
2.7 “Product”: refers to the training logbooks as well as all the derived products (clothing etc.) that the GCTC company as well as the accessories marketed on the Site and acquired by the Customer by placing an Order on the Site;
2.9 “Services”: refers to all the services offered by GCTC to Customers on the Site, in addition to Subscriptions and the sale of Products;
2.10. “Site”: refers to the Internet site accessible at the URL address https://www.mylogwod.com
2.11. “Visitor(s)”: any person browsing the Site https://www.mylogwod.com
3. Purpose of the General Terms and Conditions
The purpose of these General Terms and Conditions is to define the terms and conditions under which GCTC makes its Site available to Visitors, Subscribers and Customers and offers its Products and Services detailed below.
4. Acceptance of these General Terms and Conditions
These General Terms and Conditions apply to all Visitors, Registrants and/or Customers of the Site.
Access to and use of the Site implies the Visitor, Subscriber and/or Client’s acceptance of these General Terms and Conditions. Confirming the purchase of a Subscription or the placing of an Order on the Site, by clicking on the “confirm my order” button, after ticking the box “I have read and I accept the General Conditions”, constitutes full and complete acceptance of these General Conditions. If you do not agree with the clauses set out below, you are advised not to use the Site and/or place an Order.
The applicable General Conditions are those in force on the day of the visit to the Site, the subscription and/or the placing of an Order.
These General Terms and Conditions may be modified by GCTC.
In this case, GCTC will inform the Customers and the new General Terms and Conditions will only apply to Orders placed after the modification, or in the context of Monthly Subscription, as from the month following the modification.
If you do not agree with the amended Terms and Conditions, you are advised to refrain from continuing to use the services of the Site and/or to terminate your Monthly Subscription.
Failing this, the modifications made to the General Terms and Conditions shall be deemed to have been accepted.
5. Sales and Services to Individuals and Professionals
GCTC offers its Products and Services to a customer base of consumers and/or professionals within the meaning of the Consumer Code. All Customers therefore undertake to act in this capacity according to the selected product. GCTC reserves the right to refuse or cancel any Order and/or Subscription from a particular or professional Client.
6. Access to and use of the Site
6.1. GCTC strives to keep the Site accessible without being under any obligation to do so. Access to the Site may be interrupted for maintenance, updating or any other technical reason.
6.2. Before placing any Order, the Visitor must create a Personal and/or Professional Account on the Website and provide the information requested, in particular his Personal Data.
As soon as his Personal and/or Professional Account is created, the Subscriber receives an e-mail confirming the latter. Only one Personal and/or Professional Account will be accepted per person (same surname, first name, email address).
6.3. The Subscriber guarantees the accuracy, sincerity and reliability of the information provided, particularly his or her Personal and/or Professional Data. In particular, the Subscriber shall provide a single valid and functional e-mail address, which shall be a means of communication between him and GCTC, as well as a valid postal delivery address. It is therefore the Subscriber’s responsibility to modify at any time and as soon as possible any change of contact details via his Personal and/or Professional Account accessible on the Website under the heading “my account”.
6.4. GCTC cannot be held liable for the Subscriber’s lack of diligence when subscribing, modifying and updating his Personal and/or Professional Data, and as a result of incorrect contact details, with their consequences on the delivery of Orders.
6.5. GCTC may at any time verify the conformity of the information provided by the Client and, if necessary, if this information appears erroneous and/or misleading, may request the communication of additional or rectified information. In the event of erroneous or misleading information, GCTC reserves the right, ipso jure (i) to suspend or terminate any contractual relationship with the Client (ii) and/or to suspend the Subscriber’s access to his Personal and/or Professional Account.
6.6. The Subscriber has access to his Personal and/or Professional Account thanks to an identifier and password that he creates himself at the time of the creation of his Personal and/or Professional Account. The Subscriber is solely responsible for the use of these identification elements, he is required to keep them secret.
6.7. GCTC cannot be held responsible for the loss or theft of these identification elements. The elements may only be modified on the Subscriber’s or GCTC’s initiative in the event that the Subscriber forgets the password, upon written request. GCTC is not responsible for the disclosure of these elements to third parties, nor for the consequences of disclosure.
7. How Subscriptions Work
7.1. Description of the Services
GCTC offers Visitors the opportunity to create a Personal and/or Professional Account on the Site in order to benefit from the following Services:
- > Access to the GCTC online store where you can order training logbooks via the GCTC website
GCTC invites Registrants to subscribe to the Site in order to benefit from the following Products and Services:
- > Access to paid content for the “Jacked360” offer including online sports programming;
- > Access to free digital content;
7.3. Duration of Subscriptions
As indicated in article 2.1 of these General Terms and Conditions, GCTC offers three (3) subscription packages, namely:
- – A monthly subscription for a period of one (1) month, automatically renewable for an identical period (hereinafter referred to as “Monthly subscription”)
- – A quarterly subscription for a period of three (3) months, automatically renewable for an identical period (hereinafter referred to as “Quarterly subscription”)
- – A four-month subscription for a period of four (4) months, automatically renewable for an identical period (hereinafter referred to as “Four-month subscription”)
at the Client’s choice, at the time of subscription.
Any Subscription is concluded for its firm duration and the sums paid in this respect are definitively acquired by GCTC, including the event of termination of the Subscription before its term.
7.4. Automatic renewal of the monthly, quarterly and quadrimonthly Subscription.
Unlike Fixed Term Subscriptions, the Customer is informed that on expiry the Monthly Subscription will automatically be renewed for an identical period of one (1) month, three (3) months or four (4) months unless terminated by the Customer at the latest:
- Seven (7) days before the expiration of the Subscription term for monthly subscriptions.
- Concrete example 1: I opted for the JACKED360 subscription which allows me to access sports programming. I subscribed on January 1, 2019, so the renewal deadline is February 1, 2019. I must therefore notify GCTC seven (7) days before the anniversary date, i.e. seven (7) days before February 1, 2019.
- Thirty (30) days before the expiration of the Subscription term for Quarterly or Quadrimonthly subscriptions.
- Concrete example 2: I opted for the MyLogWOD subscription which allows me to obtain a booklet every 4 months. I subscribed on January 1, 2019, so the renewal deadline is May 1, 2019. I must therefore notify GCTC thirty (30) days before the anniversary date, i.e. thirty (30) days before May 1, 2019.
- Concrete example 3: I opted for the MyLoWOD Elite subscription which allows me to obtain a booklet every 3 months. I subscribed on January 1, 2019, so the renewal deadline is April 1, 2019. I must therefore notify GCTC thirty (30) days before the anniversary date, i.e. thirty (30) days before April 1, 2019.
7.5. Cancellation of subscriptions
The Customer may terminate his Monthly, Quarterly or Quadrimestrial Subscription(s) at the end of a minimum period of one (1) month. The Customer wishing to terminate his Subscription must notify GCTC in due time as set out in Article 7.4 refer to concrete examples 1, 2 and 3, by sending a letter or e-mail to the following addresses:
9 rue françois albert, 44200 Nantes
The Monthly, Quarterly or Quadrimestrial Subscription will then end on the last day of the current month.
7.6. Any Customer has the possibility to purchase through the Site, the Products available through their Subscription and additional selections, according to the availability of the offers proposed on the Site. Customers whose Subscription is valid also benefit from exclusive prices reserved for them.
7.7. Modification of the Monthly, Quarterly or Quadrimonthly Subscription
The Customer may at any time modify his or her Monthly, Quarterly or Quadrimestrial Subscription to choose to take advantage of another Subscription package offered by GCTC, from among the existing packages or those that may be developed by GCTC in the future (the packages may vary according to the products offered).
However, in order for these changes to be taken into account as from the following month, the Customer must have registered the change in his Monthly, Quarterly or Quadrimestrial Subscription with GCTC’s customer service department (by sending a letter or e-mail to the following addresses: GCTC, 9 rue francois albert 44200 NANTES or firstname.lastname@example.org) seven (7) days before the last anniversary date of the subscription renewal.
7.8. When purchasing a Subscription, it is the Customer’s responsibility to check that the Subscription complies with his or her choices (Personal Data, delivery method, any options, subscription formula or category, place of delivery and/or invoicing of the products, etc.).
7.9. In the event of termination by the Customer of a Monthly, Quarterly or Quadrimestrial Subscription, any assets obtained must have been used, failing which they may be considered lost.
GCTC also expressly reserves the right to study on a case-by-case basis and to accept or refuse any subscription to a package for which deliveries must take place outside France, in particular with regard to the specific rules and conditions applicable in the country concerned, which the Client expressly acknowledges and accepts. In the event of an unsuccessful subscription in this context, GCTC will inform the Customer as soon as possible and, if necessary, reimburse him/her for the price already paid and levied.
8. Orders for accessories / clothing (excluding subscriptions)
GCTC offers Customers and Subscribers the possibility of placing an Order via the Site and acquiring, excluding subscriptions, selected accessories and clothing, within the limits of available stocks and in compliance with these General Conditions.
Any Order will only be taken into account after receipt of full payment from the Customer. Any Order will give rise to an Order confirmation sent by GCTC to the e-mail address provided by the Customer when registering on the Site.
When placing an Order, it is the Customer’s responsibility to verify that the information relating to the Order is in accordance with his or her choices (Personal Data, delivery method, possible options, place of delivery and/or invoicing of the products, etc.).
In the event that the Customer terminates a Subscription, any assets obtained, in particular pursuant to Article 7.9 of these General Terms and Conditions, must have been used, failing which they will be lost.
GCTC reserves the right to refuse any non-conforming or dubious Order, as well as any Order from a Customer who has not fully settled a previous Order or with whom any dispute is pending.
GCTC also expressly reserves the right to study on a case-by-case basis and to accept or refuse any Order for which delivery must take place outside France, in particular with regard to the specific rules and conditions applicable in the country concerned, which the Client expressly acknowledges and accepts.
In the event of refusal of the Order in this context, GCTC will inform the Customer as soon as possible and reimburse him/her the amount paid and deducted.
9. Order Limitation
In consideration of the rare or speculative nature of certain Products offered on the Site and in order to allow as many people as possible to benefit from the Products offered by GCTC, specific restrictions on the quantities available for purchase/order/subscription may be applied. In this case, the available quantity of Products is limited per Customer (same name, same address, same account holder).
GCTC may indicate on the Site the application of specific restrictions and reserves the right to refuse an Order in case of doubt as to the existence of a previous Order placed for the same Product and/or a previous Subscription already made by the same Customer.
10. Product Availability
Product offers are valid as long as they are visible on the Site and are valid, excluding Subscriptions, within the limits of available stocks.
In the event of the definitive unavailability of one or more Products ordered, GCTC undertakes to inform the Customer as soon as possible.
The Customer may then, at his or her discretion, request: (i) the replacement of the unavailable product(s) by product(s) of equivalent quality and price, or (ii) the obtaining of a credit note from GCTC corresponding to the value of the order or the monthly amount of the subscription concerned, or (iii) the refund of the amount debited to her/his account, such refund being within thirty (30) days of receiving the claim for refund.
For the purposes of the preceding paragraph, the assessment of equivalent quality remains the sole responsibility of GCTC.
The prices indicated are in Euro. If a price were to appear in another currency, this amount would only have a purely indicative value. The prices of miscellaneous costs are those indicated at the time of the Order (shipping costs, packaging costs,…).
The Subscription price is the one indicated on the Site. This price includes all taxes and excludes shipping costs (shipping costs are indicated separately and added to the monthly amount of the Subscription). The total price of the Subscription is that indicated when the Customer validates their subscription to the package, before the “second click” of confirmation, in accordance with the regulations in force.
The prices of the Products ordered via the Site are those indicated on the sheet of each Product. These prices are inclusive of all taxes and excluding shipping costs (shipping costs are indicated separately and added to the amount of the order). The total price of the Order is the one indicated at the time of the validation of the Order by the Customer, before the “second click” of confirmation, in accordance with the regulations in force.
Deliveries outside France for any Subscription taken out or any Order placed on the Site may be subject to any taxes and customs duties that are imposed when the package arrives at its destination. These customs duties and any taxes related to the delivery of the Products are the sole responsibility of the Customers. GCTC is not required to verify and inform Customers of applicable customs duties and taxes. To find out about them, GCTC advises Customers to contact the competent authorities in their countries.
12. Payment terms and security
The first month of Monthly, Quarterly or Quadrimestrial Subscription is paid by the Customer on the day of the Order. The second, fourth or fifth month of monthly Subscription (after renewal) and those that follow are debited from the Customer’s account on the first (1st) day of the month via a debit to his credit card.
An invoice will be issued each time by GCTC and available on the Client’s Personal Account.
For any Order placed, excluding Subscription, payment is made in full at the time of the Order, by credit card. Once the Order has been validated and the price debited, an invoice is created by GCTC and is available on the Customer’s Personal Account.
In all cases where the Client has not paid the invoice by the due date, a fixed compensation of 40 euros will be due for recovery costs. If the recovery costs are higher than this indemnity (in particular in the event of sending many letters), an additional indemnity will be due by the Client.
In order to optimize the security of transactions, any payment made by credit card on the GCTC Site is made via the secure online payment system called “Stripe” offered by Stripe, which encrypts all order data (including names, addresses and credit card numbers) so that the information provided is protected during transmission.
13. Shipping and delivery
13.1. Delivery as part of Subscriptions
The Products are shipped to the Customer via the carrier selected by GCTC.
GCTC will make its best efforts to ensure that deliveries pursuant to a Subscription are received by Customers within seven (7) business days following the order, this period not being applicable to any deliveries outside Metropolitan France.
The Products are delivered according to the formula chosen by the Customer at the time of registration, to the address he/she has indicated. If all or part of the addresses or information necessary for delivery provided by the Customer prove to be incorrect, obliging the carrier selected by GCTC to return the Products, it shall be the Customer’s responsibility to bear the costs and consequences.
The Customer may at any time, up to 24 hours/day before the shipment of the Products, change their delivery address or relay point by contacting GCTC Customer Service. Changes will be applied from the first shipment following the Customer’s request.
GCTC undertakes to do its utmost to ensure that delivery times are respected.
13.2. Deliveries under Product Orders (excluding Subscriptions)
The delivery times applicable to Product Orders placed outside of the Subscription via the Site are those indicated for information purposes at the time of the Order, before its validation.
These deadlines are likely to vary according to the place of delivery, the delivery method chosen, the quantity of Products ordered and their availability. The delivery times announced at the time of the Order are indicated as an indication in working days and subject to validation of the Order.
The Products are delivered by the company GCTC according to the formula chosen by the Customer when registering and/or placing their order, to the delivery address indicated by the Customer.
If all or part of the addresses or information necessary for delivery provided by the Customer, when the Order is placed, prove to be incorrect, obliging GCTC to return the Order, it shall be the Customer’s responsibility to bear the costs and consequences.
14.1 Product Conformity
The Customer is required to carefully check the condition and conformity of the Products delivered upon delivery. He/she may then (i) either accept the Order if it appears to him/her to be in conformity, or (ii) refuse the Order if it is manifestly not in conformity (damaged or broken booklet or product) by following the procedure provided for in Article 14.3 hereof.
14.2. Product Alteration
In the event that, upon delivery of the Order, the Customer notices a manifest deterioration in quality when opening the envelope or package of the delivered products, it shall be the Customer’s responsibility to return the product(s) to the GCTC at the following address: GCTC, 9 rue francois albert 44200 Nantes, in their carefully protected packaging, cardboard and original condition and in accordance with the procedure provided for in Article 14.3 hereof.
14.3. Refusal of the Order
In the event that the Customer refuses to accept an Order at the time of delivery (14.1) or returns it because of a change in the quality of the Product or Products observed at the time of sampling (14.2), it is the Customer’s responsibility to inform GCTC by post or by e-mail at the following addresses:
9 rue francois albert
In any event, the Customer must take care to clearly indicate in the letter or e-mail all the information requested as well as the precise reasons justifying the return or refusal of the Order, except in the case of a simple retraction within fourteen (14) days after the order.
GCTC will propose, at the Customer’s choice, the replacement of the Product(s) by a new delivery to the Customer. In the event that it proves impossible to replace the Product(s), GCTC may then offer the Customer a refund of the amount of the Order (amount of the monthly Subscription over a period of one (1) month, two (2) months or three (3) months or the amount of the Order, in proportion to the Products rejected, and including, where applicable, the return costs incurred by the Customer upon proof).
The Customer may always, mutatis mutandis, exercise the guarantee of conformity (L. 217-1 et seq. of the Consumer Code) and the guarantee of hidden defects (Articles 1641 et seq. of the Civil Code) for an additional period of eighteen (18) months, provided that he/she is able to prove that the defect of conformity and/or hidden defect appeared after the Product has been delivered.
15. Right of withdrawal
15.1 In accordance with the provisions of articles L.221-18 et seq. of the Consumer Code, the Customer has a right of withdrawal which allows him to withdraw from the contract without reason, within a period of (14) days from the receipt of the first Product (s) ordered. The product must be returned packaged and protected and no use of the product must be visible. Concrete example: you jot something down in one of the notebooks, the notebook is inadmissible to apply your right of withdrawal.
15.2. In accordance with the provisions of Articles Article L121-20-2 et seq. of the Consumer Code, the Customer does not have a right of withdrawal for personalised products.
15.3. Only the direct costs of returning the goods in good unopened, unused and undamaged condition will be borne by the Customer.
15.4. To exercise their right of withdrawal, the Customer must notify their decision on free paper or in the attachment to the e-mail confirming their Order of these General Conditions, and send it by simple letter to : GCTC – 9 rue francois albert 44200 Nantes, or by e-mail to email@example.com
For more information, the Client is invited to consult the information note here containing the withdrawal form.
16. Personal Data
17. Intellectual Property
17.1. The trademarks “MyLogWOD & JACKED360” are registered with the National Institute of Intellectual Property (INPI). No use of the trademarks and/or logo “MyLogWOD & JACKED360” may be made without the prior written consent of GCTC.
17.2. All content, in whole or in part, that appears or is available on the Site (including, in particular, but not limited to: data, information, texts, illustrations, logos, trademarks, computer graphics, photographs, videos, software and computer programs, databases, etc.), and more generally all or part of the Site itself, are protected by copyright and other intellectual property rights for France and the whole world.
17.3. These General Terms and Conditions do not entail the transfer of any of these intellectual property rights to the benefit of Customers and/or Visitors and/or Subscribers. Consequently, the latter formally refrain from reproducing and/or using all or part of the content that appears or is available on the Site and all or part of the Site itself. Customers, Subscribers and Visitors also refrain from copying, modifying, altering, translating, reproducing, distributing, selling, publishing, exploiting or distributing in any way and in any form or medium whatsoever the said elements.
17.4. In particular, access to the videos posted on the Site is exclusively reserved for Customers, Visitors or Subscribers for private and non-commercial viewing. No use of these videos may be made without the prior written consent of GCTC (firstname.lastname@example.org).
17.5. Failure to comply with any of the provisions of this article 17 exposes its author (Visitor, Subscriber, Client and/or any third party) to legal proceedings and incurs criminal and civil liability of its author, in particular on the basis of trademark and copyright infringement.
18. Links, third party websites and partners
18.1. Under no circumstances may GCTC be held liable for the technical availability of websites operated by third parties (including its partners) to which the Visitor / Subscriber / Client would access through the Site.
18.3. Nor is GCTC responsible for transactions between the Visitor / Subscriber / Client and any advertiser, professional or merchant (including its partners), to whom the Visitor / Subscriber / Client of the Site may be directed through the Site and may under no circumstances be a party to any disputes whatsoever with these third parties concerning in particular the delivery of products and/or services, guarantees, declarations and other obligations whatsoever to which they are bound.
18.4. In addition, the Site may contain hypertext links as well as advertising, promotional, commercial or sponsorship visuals to websites of third party resellers or independent service providers. GCTC cannot be held responsible for the content of these third-party websites, nor does it guarantee their accuracy, validity, quality or integrity, in particular in the context of transactions carried out directly between the Visitor/Registrant/Customer and a third party reseller or independent service provider.
19. Liability and force majeure
GCTC guarantees the Client that the Order placed by the Client will be properly executed
However, GCTC cannot be held responsible:
- – In the event of non-compliance by the Client with the terms of these GTCs;
- – For any indirect and/or immaterial damage, including in particular personal injury suffered as a result of the Order, the use of the Products or loss of reputation that may occur during the use of all or part of the Products.
GCTC cannot be held responsible for any malfunction of any kind whatsoever relating to the Visitor / Subscriber / Client’s computer equipment or Internet access connection when accessing the Site.
In addition, the Subscriber is solely responsible for the consequences of any damage suffered as a result of the use by a third party of their username and password to access their Personal Account, their e-mail address or their confidential code(s), and the communication of any information they have made accessible.
In this context, the Visitor / Subscriber / Client guarantees GCTC against any action, recourse or complaint relating to all the aforementioned elements and, in particular but without limitation, those which would affect the use of the Subscriptions offered on the Site, as well as the use that could be made of the Products.
GCTC cannot be held liable for the non-performance of the contract in the event of a force majeure event, as defined by article 1240 of the Civil Code.
20. Applicable law – Dispute resolution
20.1. These General Terms and Conditions are subject to French law.
20.2. In the event of a dispute that may arise in connection with these General Terms and Conditions, their interpretation and consequences or with the acts supplementing or amending them, the parties will always endeavour to find an amicable solution before bringing the case to court.
To do this, the Client is informed that GCTC’s customer service can be reached at the following coordinates:
Mail: GCTC, 9 rue francois albert 44200 Nantes
email via email@example.com
20.3. If the GCTC customer service is not fully satisfactory, the Customer will be able to submit his or her complaint on the online dispute resolution platform, which facilitates the independent out-of-court settlement of online disputes between consumers and professionals in the European Union and is accessible at the following URL address: https://webgate.ec.europa.eu/odr/
20.4. If no amicable resolution is reached, the Client and/or GCTC may bring its claim before the competent French courts.
Version November 1, 2018